Print Page   |   Sign In   |   Register
CULTURAL SENSITIVITY AND CUSTOMER SERVICE 8/16/17 & 8/23/17
Register Tell a Friend About This EventTell a Friend
 

Many of us recognize that customer and client satisfaction is inextricably linked to employee engagement and satisfaction. This unique 2-part training to will teach participants why outstanding service is not always possible, provide opportunities to share good and bad experiences, and work together to identify what our customers want.

 Export to Your Calendar 8/16/2017 to 8/23/2017
When: Wednesday, August 16 & 23
8:30 am - 12:30 pm
Where: Burroughs Community Center
2470 Fairfield Avenue
Bridgeport, Connecticut  06605
United States
Presenter: Steven Greenblatt, Esq., SUNY Downstate Medical Center
Contact: Odessa Lopez
860.525.5080 ext. 1020


Online registration is available until: 8/16/2017
« Go to Upcoming Event List  

Cultural Sensitivity and Customer Service
"Everybody Thinks He's a V.I.P.: 'Fantastic' Service Every Time"

 

Many of us recognize that customer and client satisfaction is inextricably linked to employee engagement and satisfaction. This unique 2-part training to will teach participants why outstanding service is not always possible, provide opportunities to share good and bad experiences, and work together to identify what our customers want.

 

Participants will have the opportunity share cultures, learn about each other, appreciate our commonalities and uniqueness, while also exploring the unconscious biases that each of us carries and how they may affect client relationships and patient care.  

 

Presenter Information:

Steven J. Greenblatt, Esq. has served as Director of Labor Relations at the S.U.N.Y. Downstate Medical Center for over 16 years, as Acting Affirmative Action Officer for ten years and has been Director of Workforce and Development since 2002. Mr. Greenblatt holds a Juris Doctor degree from New York Law School, and a Masters in Labor Law from New York University School of Law. Steve has investigated numerous claims of discrimination and conducts training in leadership skills, cultural sensitivity and customer service, respect in the workplace and the psychological contract. Prior to his tenure at Downstate, Steve managed disciplinary investigations, trials and appeals as Deputy Inspector General of the New York City Department of Sanitation, was Appellate Counsel to twenty-three counties’ District Attorneys for the NYS Division of Criminal Justice Services, an appellate and trial attorney for the Bronx County District Attorney and trained new prosecutors and investigators in investigative and trial techniques. Steve mediates workplace disputes and consults on diverse issues involving organizational development and human resources.

 

Program Fees:

The member fee is $100 and the nonmember fee is $200 for general registration. Early Birdregistration is $95 for members and $145 for nonmembersThe Early Bird Discount is available until July 19, 2017.

The program fee covers workshop materials, assessment tools, and most meals. Payment is due in full upon registration and enrollment will not be guaranteed until payment is received.

Association Management Software Powered by YourMembership  ::  Legal